Library Journal again on L2 with the interesting article by Michael E. Casey and Laura C. Savastinuk Library 2.0 – Service for the next-generation library:
“The heart of Library 2.0 is user-centered change. It is a model for library service that encourages constant and purposeful change, inviting user participation in the creation of both the physical and the virtual services they want, supported by consistently evaluating services.
It also attempts to reach new users and better serve current ones through improved customer-driven offerings. Each component by itself is a step toward better serving our users; however, it is through the combined implementation of all of these that we can reach Library 2.0.”
L2 is not all about technology, but “… technology can help libraries create a customer-driven, 2.0 environment. Web 2.0 technologies have played a significant role in our ability to keep up with the changing needs of library users.”
What are the inner obstacles to the widespreading of L2? “In the current library world—particularly in public institutions—we are accustomed to focusing our services on those customers we already reach.”
So, it’s time to reach the many long tails of the users by “… a combination of physical and virtual services, a move underway in many libraries, with efforts such as interlibrary loan (ILL) purchase-on-demand from online used-book retailers, home delivery of books to customers who otherwise never visit libraries, and by offering more electronic texts.”
Casey and Savastinuk provide advices and suggestions and the following paragraphs titled Custom as collaborator and Handling technology enlighten the best practices libraries should undertake and the best tech tools for keeping up-to-date. All concepts and ideas to bear in mind for the development of our libraries…